Can I return an item?

You may return any item within 14 days in its original condition & packaging for a full refund.

Please note that due to the custom nature of custom products and products under collections of club shops and school garments, we do not offer refunds or exchanges unless the product is defective or damaged upon arrival. If you receive a defective or damaged product, please contact us immediately and provide us with a description of the issue along with photos of the product. Shipping Costs are non-refundable. Where an item was purchased on sale/clearance a refund may not always be possible.  

How do I return or exchange an item?

To return or exchange an item by post:

• Contact us  with the following information and we will send you a return slip.

• Order Number
• Items you would like to return
• Reason for the return

• Wrap the item(s) securely & always pack in original packaging if the goods are not faulty.

• Complete and enclose the returns slip (it is essential you complete the returns slip correctly, or we may not be able to provide a refund).

How will I be refunded?

Refunds can only be made via the same payment method/account used when placing the order. Returns can take up to 14 days to process. Please note, payments can take up to 5 days to show in your account. 

For single item returns, we will refund the total value of the order, excluding shipping costs and return shipping costs.

For multiple item returns, we will only refund the value of the item(s) returned, excluding shipping costs and return shipping costs.

If you input the incorrect address during checkout, we cannot be held accountable if your order is not delivered. We are not liable for a refund in this case.